Returns & Exchanges
Hassle-free returns and exchanges for your peace of mind
14 Days
Return window from delivery
Free Pickup
We collect from your location
Easy Process
Simple online return request
Return Policy
At DeferPay, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of delivery for a full refund or exchange.
How to Return an Item
Start Return
Log into your account and select the item to return
Choose Reason
Select the reason for return and preferred resolution
Schedule Pickup
We'll arrange free pickup from your location
Get Refund
Receive your refund once item is inspected
Eligible for Return
- Items in original packaging and condition
- Accessories, cables, and manuals included
- Within 14 days of delivery
- Valid proof of purchase
- No signs of use or damage
Not Eligible for Return
- Items damaged by misuse or accidents
- Personal care and hygiene products
- Software and digital downloads
- Custom or personalized items
- More than 14 days since delivery
Refunds & Exchanges
Refund Process
Exchange Options
Exchange for a different size, color, or model
Different item of equal or lesser value
Store credit for future purchases
Contact us to arrange exchange pickup
Need to Return an Item?
Our customer service team is ready to help you with your return request.